Betjee Privacy Policy – How We Protect Your Data

1.Introduction

This Privacy Policy applies to the Betjee platform, accessible at betjee.pw, as well as the Betjee mobile application available on Android and iOS ("the Platform"). It explains how Betjee ("we", "us", "our") collects, processes, stores and protects the personal information of individuals who register and use the Platform ("you", "your").

By registering an account on Betjee, you acknowledge that you have read this Privacy Policy and understand how your data will be handled. If you do not agree with any aspect of this policy, please do not register or continue using the Platform. You may contact our support team with any questions before registering.

Betjee may update this Privacy Policy from time to time to reflect changes in our practices, technology or applicable requirements. When we make significant changes, we will update the "last updated" date at the top of this page. Continued use of the Platform after any update constitutes acceptance of the revised policy.

2.Data We Collect

Betjee collects personal information in three main ways: information you provide directly, information generated by your use of the Platform, and information received from third-party services that help operate the Platform.

We do not collect full payment card numbers on our servers. Card transactions are tokenised through our payment processor. Similarly, mobile wallet transaction details (JazzCash / Easypaisa / Raast) are processed through the respective provider's secure API — Betjee receives only the transaction reference and confirmation status.

3.How We Use Your Data

The personal information we collect is used for specific, legitimate purposes. We do not use your data for anything beyond what is described below:

• Account Management: To create, verify and maintain your Betjee account, process logins, and manage your profile settings and preferences.
• Transaction Processing: To handle PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets — and to maintain accurate records of your balance and transaction history.
• Identity Verification (KYC): To verify your age and identity before processing withdrawals, as required to prevent fraud and underage use of the Platform.
• Customer Support: To respond to your queries, resolve disputes, investigate complaints and communicate important account-related information.
• Platform Improvement: To analyse usage patterns, fix bugs, optimise the user experience, and develop new features such as sports betting markets for Cricket, PSL, T20s and Football.
• Fraud Prevention & Security: To detect and prevent fraudulent activity, money laundering, account sharing, bonus abuse and other prohibited conduct described in our Terms and Conditions.
• Responsible Gaming: To monitor gaming patterns and, where necessary, reach out to players who may be showing signs of problematic behaviour, or to enforce self-exclusion and deposit limits that you have set.
• Promotions & Communications: To send you relevant offers, bonus notifications and Platform updates — but only where you have opted in to receive such communications. You can unsubscribe at any time via account settings or by contacting support.

4.Legal Basis for Processing

Betjee processes your personal data on the following legal grounds:

• Contractual Necessity: Processing required to fulfil our obligations to you under the Terms and Conditions — including operating your account and processing transactions.
• Legitimate Interests: Processing carried out in our legitimate business interests, such as fraud prevention, platform security, analytics and improving our services — where these interests are not overridden by your rights.
• Legal Obligation: Processing required to comply with applicable laws, such as identity verification and transaction record-keeping for anti-money laundering purposes.
• Consent: For marketing communications and non-essential cookies, where we ask for your explicit consent and you have the right to withdraw it at any time.

5.Sharing Your Data

Betjee does not sell your personal data. We share information only in the following limited circumstances and only to the extent necessary for each purpose:

• Payment Processors: We share transaction data with payment providers (including JazzCash, Easypaisa and Raast integration partners, card processors and bank transfer networks) solely to process your PKR deposits and withdrawals.
• Identity Verification Providers: For KYC purposes, we may share identity documents and personal details with third-party verification services. These providers are contractually bound to use your data only for verification and to maintain strict security standards.
• Technology Partners: Service providers who help us operate the Platform — including cloud hosting, analytics, customer support tools and game providers — may process data on our behalf. All such partners operate under data processing agreements that restrict their use of your data to the agreed service.
• Legal and Regulatory Authorities: Where required by applicable law, court order or regulatory requirement, Betjee may disclose your data to relevant authorities. We will only do so to the extent legally required and, where permitted, will notify you of such disclosure.
• Fraud Prevention Networks: We may share data with fraud prevention and anti-money laundering services to protect both Betjee and its players from financial crime.

6.Payments and KYC Verification

All financial transactions on Betjee are conducted in PKR. When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast, a bank transfer, a debit/credit card or another supported mobile wallet, your payment details are handled directly by the relevant payment provider through a secure, encrypted connection. Betjee does not store your full card numbers, mobile banking PINs or wallet passwords.

Betjee may initiate a KYC (Know Your Customer) check before processing a withdrawal or if unusual account activity is detected. During KYC you may be asked to provide:

• A clear copy of your CNIC (Computerised National Identity Card) or passport.
• A recent utility bill, bank statement or other document confirming your residential address.
• Evidence of ownership of the payment method used (e.g. a screenshot showing your name on the JazzCash or Easypaisa account).

Identity documents submitted for KYC are stored securely and used only for the purposes of verification, fraud prevention and compliance. They are not shared for any commercial purpose. Documents are retained for the period required under applicable anti-money laundering rules, after which they are securely deleted.

7.Cookies and Tracking Technologies

Betjee uses cookies and similar tracking technologies (such as local storage and session tokens) to operate and improve the Platform. Here is a summary of the types of cookies in use:

• Essential Cookies: Required for the Platform to function. These include session cookies that keep you logged in and security tokens that protect your account. You cannot opt out of these without stopping use of the Platform.
• Analytics Cookies: Used to understand how players navigate the Platform — which pages are popular, where players encounter issues, and how long sessions typically last. This data is aggregated and anonymised where possible.
• Preference Cookies: Store your settings and preferences (such as language choice or odds format) so you don't have to re-enter them each visit.
• Marketing Cookies: Used only with your consent to deliver relevant promotions and track the effectiveness of our marketing. You can withdraw consent for marketing cookies at any time through your browser settings or account preferences.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect how some features of the Platform work. For full instructions on managing cookies in your specific browser, refer to your browser's help documentation.

8.Data Retention

Betjee retains your personal data for as long as your account is active. Once you close your account, we retain certain data for the following periods:

• Transaction records (deposits, withdrawals, bets): Retained for a minimum of 5 years to satisfy financial record-keeping and anti-money laundering requirements.
• Identity verification documents: Retained for the period required under applicable KYC and anti-money laundering obligations, typically 5 years from account closure.
• Support communications: Retained for up to 3 years to allow for dispute resolution and quality review.
• Marketing and preference data: Deleted or anonymised within 90 days of account closure or withdrawal of consent.
• Analytics data: Aggregated or anonymised data may be retained indefinitely as it can no longer be linked to an individual.

After the applicable retention period has passed, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

9.Security Measures

Betjee implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse or disclosure:

• All data in transit between your device and our servers is encrypted using TLS (Transport Layer Security).
• Passwords are stored as salted hashes — Betjee staff cannot see your actual password.
• Access to personal data is restricted to authorised personnel on a need-to-know basis, with all access logged and monitored.
• Our infrastructure is hosted on secure cloud servers with regular security patching and vulnerability assessments.
• We encourage all players to enable two-factor authentication (2FA) in account settings for an additional layer of protection.
• In the event of a data breach that affects your personal information, Betjee will notify affected players and relevant authorities in accordance with applicable requirements.

While we take every reasonable precaution, no system is completely invulnerable. You also play a role in keeping your account secure — please use a strong, unique password and never share your login credentials with anyone.

10.Your Data Rights

You have the following rights regarding the personal data Betjee holds about you. To exercise any of these rights, contact our support team at [email protected] with your registered email address and a description of your request:

• Right of Access: You can request a copy of the personal data we hold about you, including your account details, transaction history and any identity documents on file.
• Right to Rectification: If any information we hold is inaccurate or incomplete, you can ask us to correct it. For basic details like your email address, you can update these directly in your account settings.
• Right to Erasure: You can request deletion of your personal data. This right is subject to our legal retention obligations — we cannot delete data we are required by law to keep, such as transaction records within the mandatory retention period.
• Right to Restrict Processing: You can ask us to pause processing of your data in certain circumstances — for example, while a dispute over accuracy is being resolved.
• Right to Data Portability: You can request a copy of the data you have provided to us in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing emails or non-essential cookies), you can withdraw that consent at any time without affecting the lawfulness of prior processing.

We aim to respond to all data rights requests within 30 days. Complex or high-volume requests may take longer, in which case we will notify you of the extension and reason for the delay.

11.Underage Players

Betjee is strictly for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If we discover that a player under 18 has registered an account, that account will be immediately suspended, any winnings will be voided and any deposited funds will be returned via the original payment method after deducting any bonuses used.

If you believe a minor may be using the Platform — whether through your payment method or device — please contact us at [email protected] immediately. We take underage gambling extremely seriously and will act on all such reports promptly. Parents and guardians are encouraged to use parental control tools on shared devices to prevent access to gambling platforms.

12.Changes to This Privacy Policy

Betjee may update this Privacy Policy periodically to reflect changes in our data practices, the services we offer or applicable legal requirements. When material changes are made, we will update the "last updated" date on this page and, for significant changes, send a notification to your registered email address.

We encourage you to review this page from time to time. Your continued use of the Platform after an updated policy has been published constitutes your acceptance of the changes. If you disagree with any changes, you are entitled to close your account and request deletion of your data subject to applicable retention obligations.

13.Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or how Betjee handles your personal data, please get in touch with our support team. We are available 24/7 via live chat on the Platform and will respond to email enquiries within a few hours in most cases.